Browse the answers to the questions we are asked most, or get in touch with our support team.
Pick the area you need help with.
The questions new and existing clients ask most often.
Spreads, leverage, order execution and trading hours.
Opening an account, verification and account settings.
Funding methods, limits, processing times and payouts.
How copying works, and what to check before you follow a trader.
Partner programme questions and commission payments.
Copy trading lets you follow the strategies of experienced traders. Investors can follow a suitable strategy and receive a portion of the profits, while strategy managers earn a profit share for generating profits for their investors.
You can read more about copy trading or browse the traders available to copy.
Investors can follow suitable traders’ strategies (strategy managers) and profit from the strategy manager’s overall growth. You can become an investor even if you have limited knowledge and experience in forex, or limited time but would still like to trade the financial markets.
Strategy managers share their trades and can earn a profit share when they generate profits for their investors.
Once you become a verified client, you will have access to all of EquityPrimeTrade’s products and services. Verify your profile by uploading clear colour copies (a mobile photo or a scan) of your proof of identity — passport, national identity card or driving licence.
If your identification document also states your correct residential address, then an additional proof of address document may not be required.
Once you upload all your documents, it can take from 10 minutes during working hours up to 24 hours to verify your profile.
Please check the following before uploading:
That the size of your document does not exceed 25MB, and that the file is in one of the following formats: gif, jpg, tiff, png, doc, docx or pdf.
If the error message persists you can send your documents to [email protected] .
Details on the processing time for each payment method can be found on our Deposits and Withdrawals page.
If we need to request and verify additional information then the processing time might be longer.
Please note that EquityPrimeTrade is not liable for any delays caused by a third-party payment processor.
All deposits made during the weekend or on bank holidays will be processed according to the standard processing times for each payment method.
This is possibly due to additional charges made by your payment provider or bank. If this is the case, you should contact your payment processor for further clarification, as we do not have access to third-party service systems.
Our support team can help with your account, deposits, withdrawals and the trading platform.
